Results-driven Operations and Hospitality Professional with 3+ years of experience in luxury hotel management at Madinat Jumeirah, Dubai, specializing in team leadership, operational efficiency, and staff development. Proven expertise in managing concierge and transportation operations, financial processes including procurement, accruals, and invoice submissions, and leveraging industry systems such as Gantner, Unifocus, and Opera to streamline workflows.
Recognized as Departmental Trainer of the Quarter (Q3 2025) for excellence in training and mentoring staff. Adept at cross-departmental coordination, process optimization, and delivering high-quality guest and client experiences.
Key Skills:
Team Leadership & Staff Development
Operational & Administrative Management
Financial Oversight: Procurement, Accruals, Invoices
Training & SOP Implementation
System Proficiency: Gantner, Unifocus, Opera
Process Improvement & Workflow Optimization.
Verified
