Busy business owners lose hours every week to disorganized processes, missed follow-ups, and an overwhelming inbox — I help bring structure, clarity, and consistency to your operations.
I’m Louella, an Operations & Executive Virtual Assistant with over 8 years of experience in BPO and IT, specializing in workflow organization, process documentation, quality assurance, training, and day-to-day operations support.
Here’s how I can support you:
- Inbox & email management (organization, prioritization, follow-ups)
- Calendar & scheduling coordination
- Task tracking & workflow management
- SOP creation & process documentation
- Administrative & operations support
- Quality assurance, auditing, and process improvement
- Training support, onboarding, and creating clear training materials
My background as a Senior Quality Analyst and Trainer allows me to do more than keep operations organized. I’m skilled at identifying process gaps, improving workflows, maintaining quality standards, and helping teams perform consistently.
I also have experience conducting root cause analysis and using sentiment analysis tools to identify trends and opportunities for improvement, allowing me to support both operations and customer experience.
With my experience in both training and QA, I naturally bring a high level of attention to detail, structure, and accountability to everything I do.
I’m highly adaptable and experienced with tools such as Microsoft 365, Google Workspace, and various project management platforms.
Availability:
Part------------Time | Consistently available during U.S. and Australian business hours for real-time support
If you’re looking for someone reliable, proactive, and focused on keeping your operations organized, maintaining quality, and supporting your team’s success — I’d love to support your business.
Verified
