I am a highly experienced Operations and Account Management professional with over 15 years of proven work in both the United States and the Philippines, specializing in security operations, client management, and team leadership.
I have managed multi-site operations with 24/7 coverage, working directly with clients, field personnel, and internal teams to ensure services are delivered correctly and issues are resolved quickly. My background includes handling scheduling, attendance, dispatch coordination, incident response, and client communication in fast-paced environments where reliability and accountability are critical.
I previously worked in the United States as an Operations Manager and Account Manager for a major security services company, supporting multiple client accounts and leading large teams. This experience gave me strong familiarity with U.S. work standards, communication expectations, and operational discipline.
In addition, I have several years of experience in the BPO industry in the Philippines as a Team Manager, Training Specialist, and Customer Service professional. This strengthened my skills in customer support, performance management, process improvement, and working with CRM and workforce management tools.
I am known for being dependable, responsive, and able to handle urgent situations without supervision. I take ownership of my responsibilities and ensure tasks are completed accurately and on time.
I am fully available to work U.S. Pacific Time hours and understand the importance of being reachable for urgent operational needs in a 24/7 environment.
I am committed to long-term work and building strong, reliable partnerships with clients.
