Customer operations professional with experience across customer support, retention, cancellation management, account support, cost estimation, and data operations.
My work centers on business processes where accurate information, structured resolution, and effective customer communication directly affect customer retention and operational outcomes.
I have handled customer concerns from initial issue assessment through resolution, including escalations, cancellation requests, retention opportunities, and account-related support. In retention-focused roles, I assessed customer needs and applied appropriate resolutions to support loyalty and reduce customer loss. In my current cancellation role, I manage service cancellation requests while maintaining accurate customer information and transaction records.
My operational experience also includes preparing repair cost estimates, negotiating estimates with shipping companies, encoding estimates into client websites, consolidating service data, preparing invoice-related information, and developing a repair tariff to standardize cost calculations.
Core areas:
• Customer Support & Account Support
• Customer Retention & Cancellation Management
• Escalation & Resolution Management
• Data Encoding & Data Consolidation
• Cost Estimation & Cost Analysis
• Invoice Data Preparation
• Process Standardization
• Microsoft Excel & Data Analysis
My background in Bachelor of Science in Mathematics further supports work involving quantitative reasoning, data accuracy, and structured problem-solving.
I’m particularly interested in opportunities where customer operations, support processes, and accurate data handling contribute directly to business performance.
If your team needs support with customer operations, retention, cancellation workflows, or data-focused administrative processes, feel free to connect with me.
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