Your customers are frustrated. Refunds are lagging. Your inbox is a graveyard of generic, robotic replies. The "human touch" is missing, and your older clients feel left behind. I fix that.
I am a Customer Success and Admin Specialist based in the Philippines with over 3 years of corporate experience at Reed Elsevier and Concentrix. I’m not just a VA who follows a script. I am a high-touch operator who manages the friction between order fulfillment and customer happiness.
Most e-commerce brands hire for "support" and wonder why disputes still climb. I don’t just answer tickets; I own the resolution lifecycle.
What I run day-to-day:
High-Touch Email Support: Warm, personalized communication for 20+ daily inquiries. No copy-paste spam. I use AI to sharpen clarity, never to replace the human connection.
Dispute & Refund Management: I follow strict SOPs to protect your revenue while keeping customers satisfied.
Elderly-Focused Care: I specialize in supporting older customers who need extra patience and clear, gentle guidance through the checkout or delivery process.
Data & Reporting: Bi-weekly Excel updates that turn "customer feedback" into actionable data for your team.
The numbers: 3 years of high-volume case management. 90% resolution rate on assigned disputes.
I transitioned from a corporate environment because I am wired for the precision of remote operations. I don't wait for problems to land on your desk; I flag them while they are still manageable. Whether it is tracking a lost package or explaining a product detail simply, I ensure every customer feels heard and taken care of.
English: Fluent(Corporate-trained). Available for US/UK/AU time zones.
Setup: 200 Mbps Fiber, dual monitors, noise-canceling headset, mobile hotspot failover.
Tech Stack:
CRM & Support: Salesforce
Communication: Slack, Teams, Outlook, Zoom
Admin & AI: ChatGPT, Copilot, Google Workspace, Excel
Need someone to own your customer experience so you can focus on scaling? Send me a message.
