BPO professional with 23 years of experience in fraud investigation, customer service, billing, collections, quality assurance, and sales. Experienced in handling customer concerns, reviewing accounts and transactions, processing claims, and following company policies, compliance requirements, and data security procedures. Reliable, detail-oriented, and calm under pressure, with strong problem-solving and communication skills. A team player who is adaptable, willing to learn, and committed to providing accurate and professional service.
