Reliable and detail-oriented IT support professional with experience in customer service, technical support, and virtual assistance. Skilled in managing support tickets across platforms like ServiceNow, JIRA, and FreshService while maintaining SLA compliance. Experienced in remote troubleshooting of Windows systems, user accounts, and access issues, as well as administering Active Directory, Azure AD, and Microsoft 365. Strong ability to communicate with clients, resolve issues efficiently, and escalate when needed. Proactive in system monitoring, problem prevention, and documentation, with a focus on improving processes and delivering high-quality support. Adaptable, organized, and capable of handling multiple tasks in fast-paced remote environments.
