Results-driven Healthcare Virtual Assistant and Operations Agent with proven expertise in billing, prior authorization, scheduling, EHR management, and dispatch coordination. Highly skilled in streamlining workflows, resolving complex issues, and ensuring accuracy under pressure. Known for strong communication, attention to detail, and delivering efficient, high-quality support in fast-paced, high-demand environments.

I am a dedicated and detail-oriented professional with experience as a Healthcare Insurance Representative (US-based account) and Appointment Setter / Dispatcher for a Canadian logistics account. I have developed strong communication, organizational, and problem-solving skills from handling international clients, managing schedules, and ensuring smooth operations in fast-paced environments.

In my role as a Healthcare Insurance Representative, I handled inbound and outbound calls, verified insurance eligibility and benefits, assisted patients with billing and claims inquiries, scheduled medical appointments, and ensured HIPAA compliance when handling patient information. I am experienced in working with EMR/EHR systems, insurance portals, and providing excellent customer service to patients, providers, and insurance companies.

As an Appointment Setter and Dispatcher for a Canadian logistics company, I coordinated delivery schedules, communicated with drivers and customers, managed bookings, tracked shipments, and ensured timely dispatch of services. This role strengthened my ability to multitask, manage time efficiently, and solve scheduling conflicts while maintaining high customer satisfaction.

I am known for being reliable, organized, and able to work under pressure with minimal supervision. I am committed to delivering quality work, meeting deadlines, and helping businesses improve their operations and customer service.