Healthcare Administration Specialist | 5+ Years at Optum — Insurance Verification, Prior Authorization & Provider Support | ----------- | HIPAA-Compliant Documentation

Healthcare Customer Service Specialist with 5+ years of experience supporting U.S. healthcare providers and patients across phone, email, and live chat. I handle 50–70+ daily interactions with providers, patients, and payers, consistently achieving 95%+ first-contact resolution.

My core strengths are Prior Authorization processing, insurance verification, referral coordination, and benefits and eligibility checks for Medicare and commercial insurance plans — including claims research and appeals, where I've helped improve case resolution speed by 30%. I maintain 100% accurate, HIPAA-compliant documentation in Salesforce CRM and am comfortable coordinating across teams to resolve complex cases.

I'm looking for a long-term Full-Time role in healthcare customer service, prior authorization, insurance verification, or referral coordination with a U.S.-based team.