I’ve been working in IT support and customer service for over 8 years, mostly helping users troubleshoot issues and making sure things run smoothly on the backend.
I’ve handled both calls and non-voice support, assisting with Microsoft 365, account access, VPN issues, and general system problems. I’m used to working with ticketing systems like ServiceNow and making sure everything is documented properly and resolved on time.
I started as a service desk agent and worked my way into more complex cases, including escalations and quality checks. I’ve also helped review tickets and improve processes to make things more efficient for the team.
I’d say I’m easy to work with, calm when things get busy, and I take my work seriously. I make sure issues are handled properly, but at the same time, I try to keep things simple and clear for the customer.
If you need someone reliable who can handle both technical support and customer communication, I’m happy to jump in and help.
Verified
