A technically grounded professional with a Bachelor of Science in Aeronautical Engineering Degree and a Private Pilot License. I bring a high-stakes operational mindset to the virtual workspace, combining precision with intermediate C++ and XML coding skills. With a background in research validation and mentorship, I am known for my methodical problem-solving and ability to manage complex digital workflows with accuracy. My extensive experience in international customer support at Teleperformance and Concentrix ensures seamless communication and adaptability in any fast-paced environment.