Accomplished Customer Service and Virtual Assistance professional with over five years of experience in fast-paced BPO and corporate environments. Proven track record of consistently meeting KPIs through proactive client engagement, lead follow-ups, and exceptional service delivery. Skilled in chat, voice, and email support, with expertise in handling customer inquiries, resolving complaints, and ensuring satisfaction across international accounts. Experienced in safety compliance, coaching, and incident investigation, demonstrating strong critical thinking and decision-making abilities. Fluent in English and Tagalog, with advanced computer literacy and a reputation for resourcefulness, adaptability, and professionalism. Dedicated to delivering first-class service while fostering positive client relationships and team performance.
