Most teams lose time and customer trust when issues aren’t resolved quickly or when communication breaks down. That’s where I come in.
I’m a Customer Support and Technical Specialist with over 10 years of experience helping customers resolve complex tech and service issues—while helping teams run smoother behind the scenes. I’ve worked in high-volume environments where speed, accuracy, and empathy matter every single day.
I’ve handled everything from troubleshooting internet, TV, and phone issues to managing service tickets, coordinating with dispatch teams, and resolving escalations. As a Subject Matter Expert, I also support and coach agents, improve processes, and ensure service delivery remains consistent and efficient.
I’m known for keeping things organised, proactive, and running smoothly—whether that means maintaining zero calls waiting by the end of the shift, exceeding KPIs, or making sure customers feel heard and supported.
I’m comfortable working with tools like Google Workspace, Microsoft 365, Salesforce, ChatGPT, and Canva, and I’m always open to learning new systems that make work more efficient.
Currently, I’m seeking remote opportunities that allow me to support teams, enhance customer experience, and contribute to overall business growth.
If that sounds like what you need, feel free to message me or email me at -----------
