I am a reliable and detail-oriented customer support professional with more than 8 years of experience in fast-paced, service-based environments. I am used to handling a high volume of calls, emails, and chat inquiries while maintaining a high level of professionalism and efficiency in every interaction.
I previously worked as a Subject Matter Expert for a third-party hotel booking platform and also supported operations as an Appointment Setter and Customer Service Representative for a roofing company. These roles helped me develop strong communication skills, problem-solving ability, and confidence in using tools such as Talkdesk, Zendesk, Google Voice, AccuLynx, CompanyCam, Roofr, Slack, and other CRM systems.
I am comfortable managing customer requests, scheduling, follow-ups, and maintaining accurate records even in high-demand situations. I am quick to learn new tools, highly adaptable, and able to work independently with minimal supervision.
I take pride in delivering excellent customer service, staying organized under pressure, and helping businesses run smoothly behind the scenes.
