Many businesses lose valuable time managing customer inquiries, administrative tasks, and client follow-ups. That's where I come in.
I help businesses streamline customer support operations, maintain organized workflows, and deliver excellent client experiences through responsive communication and reliable administrative support.
With 9 years of customer service experience across the publishing and healthcare industries, I have developed strong skills in customer relationship management, problem-solving, data accuracy, and cross-functional coordination. For more than 4 years, I worked as a Concierge, providing personalized support and managing complex client requests while maintaining high service standards.
Core Services
• Customer Support Management
• Email and Inbox Management
• CRM Management and Data Entry
• Calendar Management and Scheduling
• Client Follow-Up and Relationship Management
• Administrative Support
• Documentation and Record Management
• Cross-Team Coordination
Experience Highlights
• 9 years of customer service experience
• 4+ years of concierge-level client support
• 4+ years supporting healthcare accounts
• Experience working in high-volume customer service environments
• Consistently maintained SLA compliance while managing customer inquiries and service requests
Tools & Platforms
Google Workspace (Docs, Sheets, Slides, Drive, Calendar) | Salesforce | Canva | ChatGPT | Microsoft Teams | Zoom | Outlook | Calendly
I am currently open to opportunities in Virtual Assistance, Customer Support, Executive Assistance, and Client Success roles.
Feel free to connect or send me a message to discuss how I can help support your business operations and customer experience goals.
