I am a Bachelor of Science in Tourism Management graduate with a strong background in customer service and hospitality. During my hotel internship, I gained hands-on experience as a Receptionist, where I welcomed guests, assisted with front desk operations, and ensured a smooth and professional guest experience.
My responsibilities included greeting guests, verifying their room numbers before allowing access to the restaurant, answering guest inquiries, providing directions and assistance, handling phone calls, coordinating with different hotel departments, and maintaining a friendly and professional environment. This experience strengthened my communication, problem-solving, multitasking, and customer service skills while working in a fast-paced setting.
I am now pursuing a career as a Virtual Assistant and Customer Support Representative, where I can apply my hospitality experience to provide exceptional remote support. I am detail-oriented, organized, adaptable, and committed to delivering high-quality work while maintaining professionalism and confidentiality.
I am familiar with the following tools:
Google Workspace (Gmail, Google Docs, Google Sheets, Google Drive, Google Calendar)
Microsoft Office (Word, Excel, PowerPoint)
Trello
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Slack
Microsoft Teams
Zoom
Canva
Basic knowledge of Zendesk
Basic knowledge of hotel reservation systems (KLOUD Hotel Management System)
What I can help you with:
Customer Service (Email, Chat, and Phone Support)
Administrative Support
Calendar and Appointment Management
Data Entry and Internet Research<8efe80624d780eba0c6493ec45140364>Email Management
File Organization
Scheduling and Coordination
General Virtual Assistant Tasks
I am a fast learner who is eager to learn new tools and processes. I take pride in being reliable, professional, and customer-focused. My goal is to build long-term relationships with clients by providing excellent support, maintaining accuracy, and contributing to the success of their business
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