Microsoft 365 | Intune | Entra ID | Tier 2/3 IT Support | Endpoint & Security Specialist

I am an experienced IT Support Specialist with a strong focus on Microsoft 365 administration, endpoint management, and IT security. I specialize in handling Tier 2/3 technical issues, ensuring systems are secure, optimized, and reliable.

I have hands-on experience managing Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive. I also manage identity and access using Microsoft Entra ID (Azure AD), including user provisioning, license management, MFA, and Conditional Access policies.

I use Microsoft Intune for endpoint management, including device enrollment, compliance policies, and application deployment. I also support endpoint security using EDR tools and RMM platforms for monitoring, patching, and incident response.

My approach focuses on root cause analysis and continuous improvement, not just resolving issues but preventing them from recurring.

I am highly organized, proactive, and comfortable working in fast-paced environments, handling multiple priorities while maintaining strong communication with users and stakeholders.