I’m a Customer Service Specialist with 3+ years of experience supporting customers across e-commerce, consumer technology, and SaaS-related environments. My strongest areas are chat and email support, technical troubleshooting, order and billing issues, refunds and returns, and ticket management.
I supported customers through email and ticketing systems, handling issues involving Amazon and Shopify orders, refunds, subscriptions, warranty claims, product replacements, and smart-device/app troubleshooting. I also used Zendesk and AI Desk to document cases, manage ticket queues, and make sure issues were followed up within SLA requirements.
I’m particularly comfortable with customers who aren't technical. When troubleshooting an issue, I focus on explaining the solution clearly and step by step instead of overwhelming the customer with technical terms.
What I can help with:
-Customer support through chat, email, and ticketing systems
-Technical and product troubleshooting
-Zendesk ticket management
-E-commerce support for orders, refunds, returns, and billing
-Shopify and Amazon customer support
-Warranty claims and product replacements
-Customer complaint and issue resolution
-Data entry and maintaining accurate customer records
-Administrative and virtual assistant tasks
-Content moderation and guideline enforcement
Tools I have experience with:
-Zendesk
-Shopify
-Amazon
-AI Desk
-Microsoft Office
-Canva
I’m used to working with SLAs, handling multiple customer concerns, documenting cases accurately, and coordinating with internal teams when an issue requires escalation.
If you're looking for someone who can take ownership of customer issues, communicate clearly, and represent your business professionally, I'd be happy to discuss how I can help.
Feel free to send me a message. I'd be glad to learn more about your business and what kind of support you need.
