Customer Support Specialist | HubSpot Certified | Salesforce | SaaS & Ecommerce Support | 7+ Years Experience
Customer Support Specialist with 7+ years of experience supporting US-based customers across food delivery, travel, and financial service accounts. Experienced in high-volume phone, chat, email, and case management support while consistently maintaining strong QA performance and customer satisfaction scores.
Proficient in Salesforce, HubSpot Service Hub, Google Workspace, Slack, Microsoft Office, Zoom, Microsoft Teams, and ChatGPT. Recently completed HubSpot Service Hub Software and Inbound certifications, with ongoing learning in Salesforce Trailhead, Shopify Academy, and Azure AI Fundamentals through TESDA.
Experienced in escalation handling, live order support, customer issue resolution, and onboarding new hires as a Subject Matter Expert (SME). Recognized for strong communication skills, adaptability, and ability to support fast-paced remote teams across US and AU timezones.
Remote-ready with high-speed fiber internet, backup connectivity, dedicated quiet workspace, and video-call-ready equipment.
