I have a strong background in Quality Assurance and Customer Experience, with over 11 years of experience reviewing interactions, ensuring quality standards, and providing actionable insights through data analysis and root cause identification.
I worked as a QA Specialist supporting Coinbase for 4 years, handling and reviewing cases related to compliance, safety, crypto transactions, and account issues.
I also support administrative tasks and project coordination, ensuring workflows are organized and deadlines are met. In addition, I create social media content and basic designs using Canva.
I am detail-oriented, reliable, and focused on delivering accurate, high-quality work that improves customer experience and business performance.
