Customer Support & Virtual Assistant | E-commerce Support Manager | Email Support | Shopify | Dropshipping | Outreach | Administrative Support
Results-driven Customer Service and E-commerce Operations professional with 8+ years of experience in customer support, administrative coordination, outreach, and online business management across both private and government sectors. Proven ability to manage and assist 15 e-commerce shops, and handle disputes, escalations, fraud risk assessments, and fulfillment operations. Experienced in KYC verification, e-payment support, and government account services, ensuring accuracy, compliance, and customer satisfaction. Skilled in multi-channel communication (email and chat), CRM tools, Salesforce, documentation, and process improvement. Recognized for delivering high-quality service, resolving issues efficiently, and supporting business growth through operational excellence.
Tools & Platforms
Shopify | Gorgias | Zendesk | Google Workspace | Slack | CRMs | ChatGPT | ----------- | WhatsApp | ----------- | Canva | Reamaze
How Can I Help Your Business
• Respond quickly and professionally to customer inquiries via email/chat
• Manage Shopify workflows: orders, refunds, returns, and tracking
• Resolve disputes and chargebacks with accuracy and empathy
• Coordinate with suppliers and logistics for timely deliveries
• Maintain detailed records and prepare reports to support business decisions
• Provide VA support, including scheduling, data entry, and admin tasks
• Create basic visuals and content using Canva to support branding and communication
• Apply leadership experience to train and support customer service teams
I am proactive, detail-oriented, and committed to helping businesses grow by combining customer service excellence, e-commerce support, and reliable virtual assistance.
