I have over four years of experience in technical support, primarily troubleshooting LG home appliances including refrigerators, cooking appliances, and air conditioners. I assist customers in diagnosing issues, guiding them through step-by-step solutions, and ensuring their devices are properly set up and functioning. I also support customers in connecting and using the LG ThinQ app, including device pairing, connectivity, and app-based controls.
When issues cannot be resolved remotely, I coordinate and schedule technician visits for further diagnosis and repair, ensuring proper case endorsement and follow-through until resolution.
In addition, I have nearly two years of experience as an email support advisor for Apple iTunes, where I handled account and billing concerns such as unauthorized transactions, refunds, and fraud-related issues. I also provided basic technical troubleshooting and helped customers resolve common system and account-related problems.
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