I am an experienced Customer Support and Quality Assurance professional with 5 years of BPO experience, specializing in customer service, call evaluation, quality monitoring, client support, fraud prevention, transaction verification, and process improvement.
I started as a Customer Service Representative and was promoted to Customer Experience Analyst, where I monitored agent performance, evaluated calls, provided feedback, and worked with operations teams to improve service quality. I have handled financial, delivery, healthcare, and retention accounts, giving me strong experience in resolving customer concerns, handling sensitive information, and maintaining high service standards.
I am detail-oriented, reliable, and comfortable working with different tools such as Google Workspace, Slack, Zoom, Google Meet, ClickUp, Trello, Canva, CapCut, ChatGPT, Grammarly, and Gemini. I can support businesses with customer service, admin tasks, quality assurance, data organization, email/chat support, reporting, and team coordination.
I have a dedicated home office, PLDT Fiber internet, backup pocket WiFis, a Windows laptop, noise-cancelling headset, and HD webcam. I am available full-time and flexible with US, UK, and AU time zones.
