Dispatcher and Inbound Call Support| E-commerce Customer Service Expert | Shopify & Order Management| Social Media & Graphic Design

What I Do as an Customer Service Virtual Assistant :

● Handle customer inquiries via email, live chat, and calls.
● Manage e-commerce support tickets and follow-ups
● Process orders, cancellations, returns, refunds, and exchanges
● Track orders and provide shipping and delivery updates
● Investigate missing, delayed, damaged, or incorrect orders
● Handle refunds, payment issues, and order disputes
● Coordinate with sellers, suppliers, warehouses, and shipping teams
● Manage cases using, Salesforce CRM and help desk tools
● Provide professional, empathetic, solution-focused support
● Use Google Docs, Sheets, and Drive for tracking and documentation
● Communicate via Slack
● Use ChatGPT and AI tools to draft responses and improve workflow
● Assist with social media messages and comments
● Create basic social media graphics and promotional content