Operations & Customer Support Specialist | Excel Reporting | Process Improvement | Team Management | Virtual Assistant

I help businesses run smoother, faster, and more efficiently by improving operations, organizing data, and delivering excellent customer support.
With over 14 years of experience in customer service and operations management, I’ve worked my way up from a Customer Service Representative to a Hub Operations Supervisor. This means I don’t just complete tasks—I understand how businesses operate and how to improve them. I specialize in streamlining workflows, improving reporting systems, and ensuring teams hit performance targets.
I can help you with:
• Operations support and process improvement
• Excel reporting, dashboards, and data analysis
• Customer service (email, chat, escalation handling)
• Team coordination and performance tracking
• CRM reporting (NetSuite, Salesforce)
• Administrative support
I’m experienced in Excel, NetSuite CRM, Salesforce, and reporting systems. I’ve also led projects that improved efficiency, reduced manual work, and enhanced team performance.
If you're looking for someone reliable, detail-oriented, and proactive, I’d love to help your business grow.