Versatile BPO professional with hands-on experience in both customer service and claims analysis. As a Customer Service Representative, I specialized in troubleshooting and security application management, ensuring efficient resolution of client issues and maintaining system integrity. Most recently, I worked as a Claims Analyst, managing professional and institutional claims with expertise in DX codes, CPT codes, and member-submitted claims. Known for strong analytical skills, attention to detail, and adaptability in fast-paced environments, I bring a proven ability to deliver accurate results while maintaining compliance and enhancing customer satisfaction.
