Customer Support & Technical VA | Zendesk | SaaS | 15+ Years Experience

I have over 15 years of experience in customer service and technical support, including supporting SaaS platforms and handling B2B clients.

I specialize in managing customer support across email, chat, and phone, ensuring fast resolution and a high level of customer satisfaction. I also have experience troubleshooting technical issues, providing remote support, and managing tickets using Zendesk and other helpdesk systems.

I can help your business with:
- Customer Support (Email, Chat, Phone)
- Technical Troubleshooting (Software, Setup, Connectivity)
- Zendesk / Helpdesk Ticket Management
- Remote Support (TeamViewer, Zoom)
- Admin Tasks and Documentation

I am reliable, detail-oriented, and comfortable working independently. I take full ownership of tasks and ensure that work is completed accurately and on time.

I am available to start immediately and open to long-term work.