Training Leader/Supervisor focuses on maximizing workforce productivity by identifying skill gaps, designing educational programs, and managing a team of instructional staff.

Results-driven Training Supervisor with extensive experience managing high-volume new hire training classes of up to 25 learners. Proven track record in identifying performance gaps and designing targeted instructional interventions to accelerate agent time-to-proficiency. Collaborative leader skilled in presenting data-driven insights during regular business reviews to align training strategies with organizational performance goals.