•Guest Communication & Support (Phone, Email, In-person)
•Reservation Management & Coordination
•Basic Knowledge of STAAH (Cloud Booking System)
•Genesis Hotel Property Management System
•Calendar & Schedule Management
•Data Entry & Documentation Tracking
•Attention to Detail & Accuracy
•Multitasking & Workflow Prioritization
•Problem Solving & Conflict Resolution
•Cross-functional Team Coordination
•Process Improvement Mindset
•Microsoft Office (Word, Excel, PowerPoint)
•Google Workspace (Docs, Sheets, Calendar - Currently Learning)
•Slack, Microsoft Teams, Notion (Currently Learning)
•AI Tools (ChatGPT for communication and task support)
