I have over 12 years of experience providing customer service, administrative, and operational support for U.S.-based companies.
Most recently, I worked as a Customer Care Specialist for Dylan's Candy Bar through Spoke, LLC, where I managed customer orders, inventory updates, refunds, and order processing using LiveChat, Shopify, and NetSuite. I also maintained accurate customer and order records, handled data entry, managed inboxes, and coordinated with warehouse teams and vendors to ensure smooth daily operations.
I am highly organized, detail-oriented, and experienced with Microsoft Excel for managing and verifying data accurately. I'm comfortable handling repetitive tasks, adapting to changing priorities, and working with confidential information professionally.
With a Bachelor of Science in Nursing and years of experience supporting U.S.-based clients, I bring a combination of healthcare knowledge, customer service experience, and remote administrative support skills. I have worked in fast-paced environments where attention to detail, professionalism, and clear communication are essential.
