Hi! I’m a dedicated Customer Support Specialist with 4+ years of experience in inbound calls, sales, and collections within the BPO industry.
I have hands-on experience assisting customers with billing concerns, payments, payment arrangements, account setup, service inquiries, and basic troubleshooting. I’ve also handled collections, customer retention, and sales support, helping customers find the best solutions based on their needs.
In addition, I have experience in real estate support and online selling through social media. I’ve assisted with property inquiries, lead follow-ups, listing updates, appointment scheduling, and client coordination. I also have experience creating product listings, posting on social media, responding to buyer inquiries, and handling order coordination.
My strengths include:
- Excellent communication and active listening
- Customer account management
- Billing and payment assistance
- Basic troubleshooting
- Appointment scheduling
- Sales support and customer retention
- Real estate lead follow-up and listing support
- Social media posting and customer engagement
- Problem-solving and multitasking
I have my own laptop and noise-cancelling headset, a reliable work setup, and I’m available to start immediately.
I’m dependable, hardworking, and committed to providing excellent customer service while helping businesses run smoothly.
