Assisted customers with inquiries, orders, and concerns in a friendly and professional manner. Resolved issues efficiently while ensuring customer satisfaction. Communicated clearly through phone, email, and chat support.
CORE SKILLS:Customer Service, Technical Support, Billing Support, CRM Systems, Ticketing Systems, KPIManagement (CSAT, AHT, FCR), Escalation Handling, Quality Assurance, Training &Onboarding, Team Coaching, Communication, Problem Solving.
