JLPT N2-Certified Japanese-English Specialist with 18 years of combined expertise in Bilingual Support, Operations, Data QA, and Japan-based professional roles.Backed by 10 years of BPO experience in the Philippines and 8 years of direct professional experience working in Japan, I bridge cultural and operational gaps through effective communication, meticulous attention to detail, and a deep alignment with Japanese business standards (Keigo, etiquette, and quality control).Core Competencies & Services Bilingual Support & Communication: Proficient in Japanese and English business correspondence, email/chat support, cross-cultural coordination, and client-facing communication. Adept at handling sensitive partner and customer inquiries with cultural nuance. Japan Market & Cultural Expertise: 8 years of hands-on experience in Japan, bringing firsthand understanding of structured workflows, accountability, reliability, and business protocol. Data QA & Online Research: Proven track record in data auditing, source verification, web research, list building, and maintaining pristine database accuracy. Tools & Platforms: Proficient in Zendesk, Salesforce, CRM administration, Google Workspace (Sheets/Docs), MS Excel, and documentation management. Professional Background: BS Nursing graduate and Japan-licensed professional, bringing high discipline, strict compliance, and rigorous detail orientation to every project.Open to Opportunities In: Japanese-English Bilingual Support (Email, Chat, Admin) Data QA, Web Research & Lead Verification Market Research & Content Localization Administrative & Operational SupportI look forward to helping your team achieve accurate, efficient, and reliable results.
