I am a reliable and detail-oriented E-Commerce Virtual Assistant and Customer Support Specialist with hands-on experience in both pharmacy operations and online business support. I help business owners manage their daily operations, improve customer satisfaction, and keep their stores running smoothly.
With my background in pharmacy, I developed strong communication skills, attention to detail, and the ability to handle customer concerns professionally in a fast-paced environment. I am experienced in assisting customers, managing transactions, organizing inventory, and ensuring accuracy in every task.
As a freelance E-Commerce VA, I provide support in:
- Customer service (email, chat, and social media)
- Order processing and fulfillment
- Product listing and basic optimization
- Shipment tracking and order updates
- Handling returns, refunds, and customer concerns
- Data entry and admin tasks
I am familiar with tools and platforms such as Shopify, Facebook Marketplace, Google Sheets, and basic CRM tools. I am tech-savvy, a fast learner, and can work independently with minimal supervision.
I am committed to helping businesses grow by providing efficient, organized, and high-quality virtual assistance.
