Hi! I'm a reliable and experienced Customer Support Specialist and Virtual Assistant based in the Philippines.
I have worked with a US-based BPO company, handling customer service through phone, email, SMS, and chat. I’m trained to work under pressure while maintaining high-quality service and meeting strict performance standards. As part of the Escalations Team, I managed complex and supervisor-level concerns, which strengthened my problem-solving skills and ability to handle difficult situations professionally.
Alongside my corporate experience, I have nearly one year of experience working as a Virtual Assistant, supporting multiple clients through Upwork. In this role, I handled a broad range of administrative and support tasks, including customer support, chat assistance, social media posting, and basic content updates. This freelance experience has enhanced my ability to work independently, adapt quickly to different client needs, and maintain professionalism in a remote work environment.
I also have experience in travel booking using GDS tools, managing flights, hotels, and car rentals. Additionally, I’ve supported e-commerce customers on Amazon and worked closely with delivery and logistics teams to ensure smooth operations.
I am detail-oriented, dependable, and committed to providing excellent service. I adapt quickly to new tools and always aim to deliver accurate and efficient results.
If you're looking for someone experienced, professional, and easy to work with, I would be happy to support your business. Let’s connect!
