Customer-focused and detail-oriented Customer Service Representative with proven experience in email and chat support for e-commerce businesses. Skilled in handling high volumes of customer inquiries using tools like Zendesk, Gorgias, and Shopify, ensuring fast, accurate, and friendly responses.
I specialize in resolving customer concerns, processing orders, tracking shipments, and managing returns or exchanges, always aiming to provide a smooth and positive customer experience. I am confident in handling complaints with professionalism and empathy while maintaining brand voice and customer satisfaction.
With a strong background in multitasking and time management, I can efficiently manage multiple conversations without compromising quality. I am also experienced in maintaining records, updating customer information, and supporting daily operations.
I am reliable, self-motivated, and able to work with minimal supervision, with excellent communication skills in English, Tagalog, Visayan, and Moro dialects.
I aim to be known as a responsive, dependable, and solution-oriented support specialist who helps businesses retain customers and build long-term relationships.
