I help businesses keep customer support, CRM, and day-to-day operations organized and moving forward.
I have over 7 years of combined experience across customer service, retail operations, training, performance monitoring, telesales, and remote virtual assistance. I currently support a UK-based business with customer and lead follow-ups, CRM management, outbound calling, lead research, project coordination, and administrative operations.
My experience includes:
• Customer support and follow-ups
• CRM management and accurate record keeping
• Lead research, qualification, and outbound calling
• Appointment and project follow-ups
• Excel reporting, PivotTables, VLOOKUP, sorting, filtering, and data management
• KPI and performance tracking
• Training and team support
• Bitrix24 CRM
• Process and workflow improvement
I am comfortable communicating with customers and business owners professionally by phone, email, and CRM while keeping records organized and ensuring outstanding actions are followed through.
English proficiency: C2 Proficient (EF SET 72/100)
I am looking for a long-term remote opportunity where I can contribute to customer support, operations, CRM management, and business administration.
