With over 18 years of progressive experience in the BPO industry, I have honed my expertise starting at entry-level positions to becoming a proficient Quality Assurance Analyst, a dedicated Quality Team Lead, and an adept Assistant Quality Manager, culminating in a role as an HR Generalist at TaskUS. My skill set is particularly strong in conflict resolution, organized and keen to details, and ensuring compliance, making sure that I am well-equipped to nurture and lead a collaborative culture within a dynamic new team.
