I previously worked as a BPO agent under a retail account, specifically supporting eBay. My role involved assisting customers with a wide range of inquiries, including navigating the platform, handling returns, resolving item-not-received cases, and guiding both buyers and sellers on proper communication and transactions. I was also part of the escalation team, where I handled more complex concerns that required careful problem-solving and strong customer service skills.
In addition, I assisted customers with listing items, coordinating with carriers, and ensuring smooth transactions while helping build trust between buyers and sellers. After 11 months in the role, I was given the opportunity to become a mentor, where I trained newly hired customer service representatives and helped them adapt to the processes and standards of the account.
I believe my experience is a strong advantage, as I have developed in-depth knowledge of the eBay platform along with excellent communication, problem-solving, and leadership skills. I am confident that I can apply these strengths to contribute effectively to your team.
