Hi! I'm Maribel — a Customer Support Specialist and Administrative Assistant with 11+ years of solid experience supporting businesses through email, live chat, and back-office operations. I am based in Bulacan, Philippines and I am fully set up for full-time remote work with international clients.
I specialize in non-voice support — meaning I handle everything through email and chat, professionally and efficiently. Whether it's answering customer inquiries, resolving complaints, processing orders, managing records, or preparing reports, I get it done accurately and on time.
What I can do for you:
Live Chat & Email Customer Support (inquiries, complaints, escalations)
Order processing, tracking, refunds, and exchanges
Data entry and database management
Document preparation and operational reporting
Vendor and logistics coordination
Post-sales support and onboarding documentation
Administrative tasks across multiple tools and platforms
Tools I work with:
Google Workspace (Gmail, Docs, Sheets, Drive) · Microsoft 365 (Outlook, Word, Excel) · Zoom · Skype · Calendly · DocuSign · Canva · ChatGPT · Google Gemini
I've spent over a decade working directly with customers and handling the behind-the-scenes work that keeps a business running. I'm self-managed, detail-oriented, and I take pride in delivering accurate work without needing to be micromanaged.
If you're looking for someone dependable who can hit the ground running — I'd love to hear from you.
Verified
