Results-driven Customer Service and Operations professional with over 15+ years of experience in account management, team leadership, and client success across BPO and remote work environments. Skilled in managing multi-channel support, resolving complex customer issues, and coordinating logistics, fulfillment, and client communications.
Strong background in data analysis, process improvement, and stakeholder coordination, with proven ability to lead teams, handle escalations, and deliver high-quality customer experiences. Experienced in CRM systems, reporting, recruitment, and training, with a focus on efficiency, problem-solving, and continuous improvement.
Known for being adaptable, detail-oriented, and proactive, with a commitment to driving results and building long-term client relationships.
