IT Infrastructure & Helpdesk – Onsite IT support, ServiceNow, PC remote, Hardware/Software troubleshooting, Networking, System imaging, Cloning, IT Asset management, PC deployment
Technical & Data Analytics – SQL (Joins, Unions, Subqueries, Aggregations, Case, Data manipulation, groupings, etc.), Microsoft Excel (Lookups, Data cleaning, manipulation, Pivot tables and charts, Power Query, etc.), Visualization and Reporting (Basic Power BI, Microsoft Excel), Data Entry
Customer Support – Data Entry, Document validation, Quality assurance, Point of Contact within the team, AHT Management, etc.
