Operations Professional | Chat Support Specialist | Anthropic & AWS AI Certified |

Hi,



I'm Amir, an operations and administrative professional based in Binan, Philippines. With over 11 years of hands-on experience across customer support, data management, platform operations, and logistics — and 5 AI certifications from Anthropic and AWS — I bring a rare combination of proven operational experience and modern technical skills to any role I step into.




Here's what I bring to the table:



• 70 WPM typing speed at 99% Accuracy — built through years of high-volume data entry for US-based clients

• HIPAA-certified data handling — I understand the importance of privacy, confidentiality, and compliance

• Remote work expertise — I spent nearly 3 years as a fully remote Platform Manager for a Sweden-based company, managing international users independently across time zones

• US client experience — both at Convergys and Epulze, I worked directly with or for US-based teams, giving me strong familiarity with professional American work culture and communication standards

• AI-certified and tech-savvy — certified by Anthropic (AI Fluency, Claude 101) and AWS (Machine Learning, Prompt Engineering, Generative AI), I actively use AI tools to work faster and smarter

• Strong written and verbal English — clear, professional communication in every interaction

• Fast learner — I've successfully adapted to new industries, tools, and workflows throughout my career



Throughout my career, one thing has stayed constant — I genuinely care about making things easier for the people I work with. Whether it was resolving billing disputes for frustrated customers at Convergys, managing platform issues for users at Epulze, or ensuring records were accurate and complete at Oslec, my focus has always been on delivering outcomes that the other person can rely on.



I'm not looking for just any job. I'm looking for a team where showing up prepared, communicating clearly, and doing the work with care actually matters. If that sounds like your organization, I'd love to connect.



I'm available immediately and open to discussing how I can contribute to your team.



Looking forward to hearing from you.



Amir