I’m a Customer Success and Project Management leader with 8+ years of experience owning client success across onboarding, operations, performance, and long-term relationship growth in enterprise and BPO environments.
My work sits at the intersection of clients, operations, and strategy. I lead onboarding initiatives, manage complex project lifecycles, monitor financial health, resolve escalations, and build strong partnerships that drive retention and account expansion. Whether launching new programs, managing enterprise construction and technology projects, or coaching teams, my focus is always the same: deliver transparency of work, protect the client experience, and create measurable business value.
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