Certified Recruitment and Training Professional | Experienced Customer Service, Marketing, & Sales Professional

You can call me Keshia.

With over nine years in the field, I am a results-driven professional experienced in Recruitment (Headhunting and Talent Acquisition), Customer Service, Marketing, and Sales. My career has focused on building efficient systems while being cross-functional and ensuring targets are being met.

I have background in scaling significant revenue by identifying operational bottlenecks and implementing strategic solutions. I excel at managing systems, fostering client partnerships, and managing projects.

My expertise includes:
• Overseeing product sales and marketing
• Managing 2 or more sales accounts
• Expert sourcing strategies (using Boolean techniques and platforms such as LinkedIn and Indeed)
• Stakeholder management
• Creating reports and materials for sales, marketing, and/or training
• Proficiency in CRM/ATS/LMS tools, digital marketing (Canva and Brevo), and data-driven reporting to the CEO level
• Managing and auditing file upkeep and trackers (Google Suite, Trello, Microsoft)
• Managing all customer service lines (phone calls, chat support, Meta Business Suite, ticketing, and email)