Hi, I’m Ma. Merced Martinez, a reliable and detail-oriented Virtual Assistant with experience in administrative support, customer service, and eCommerce operations.
I help businesses stay organized and efficient by handling data entry, email communication, research, and day-to-day operations. I also support both Shopify and Amazon stores by managing orders, handling customer inquiries, tracking shipments, processing refunds and returns, and performing backend administrative tasks.
I am familiar with tools such as Shopify, Infoplus, FrontApp, Keepa, and SellerAmp, allowing me to support both operations and product research efficiently.
Previously, I worked as a Risk Monitoring Analyst, where I developed strong attention to detail, accuracy, and problem-solving skills, ensuring tasks are completed correctly and on time.
Here’s how I can help you:
• Administrative Support
• Data Entry & Research
• Email & Customer Support
• Shopify and Amazon Order Management
• Shipment Tracking & Coordination
• Coordination & Follow-ups
• Refunds & Returns Processing
• eCommerce Support (Product Research & Supplier Communication)
• Supplier Communication & Follow-ups
I am committed to delivering accurate, high-quality work and helping clients focus on growing their business.
• Available for full-time or part-time
• Can start immediately
Let’s work together!
