Results-driven BSBA Marketing Management graduate from University of the East with nearly four years of experience in customer service, sales, retention, and team leadership at Intuit. Proven expertise in handling high-volume customer interactions, resolving complex issues, and driving customer retention through effective communication, negotiation, and problem-solving. Experienced in QuickBooks support, client onboarding, and team performance management. Highly adaptable and detail-oriented, now seeking to leverage strong organizational and operational skills in a Virtual Assistant role.