Provided technical and customer support for Kryterion’s online testing and proctoring services. Assisted users through live chat and other communication channels to resolve technical and account-related concerns.
Key responsibilities:
• Assisted customers with technical issues related to online exams and system access
• Provided live chat support and guided users through troubleshooting steps
• Helped resolve login issues, connectivity problems, and exam environment concerns
• Maintained professionalism while handling customer inquiries and complaints
• Ensured accurate documentation of customer interactions and resolutions
• Delivered timely and efficient support to maintain customer satisfaction
This role strengthened my technical troubleshooting, live chat support, problem-solving, and customer service skills in a fast-paced environment.
