With over a decade of professional experience in the Philippines' financial and BPO sectors, I have built a career centered on operational precision and technical expertise. Most recently, I served as a Funding Specialist at JPMorgan Chase & Co. until April 17, 2026, where I was responsible for the rigorous verification of loan documentation and ensuring full compliance with regulatory standards. During my tenure there, I also focused on streamlining closing procedures and mentoring colleagues to resolve complex discrepancies. Prior to my work in funding, I managed diverse client accounts as an Account Specialist, resolving intricate billing disputes and guiding users through digital banking features. My background also includes five years at Telus International, where I transitioned from high-volume data validation to the technical provisioning of enterprise-level Ethernet services. I began my professional journey at Alorica, serving as both a Customer Service Associate and Product Trainer, where I diagnosed technical issues for digital services and trained new associates on service protocols. This evolution from technical support to financial operations has equipped me with a unique blend of analytical problem-solving and a commitment to high-quality service delivery.
