I have 5+ years of experience as a credit card collections associate, along with nearly 3 years as a fraud analyst for Citi Cards handling high-value clients. I also spent 4 years as a back-office fraud analyst for debit card transactions, where I was promoted to compliance analyst in under a year.
In total, I bring 10+ years of experience as a specialist in a BPO setting, ensuring adherence to Regulation E and Regulation Z for U.S. credit/debit cards. I was handpicked for the role, progressing from investigator to senior investigator within a year.
I keep things simple—there’s no secret formula for consistency and accuracy. It comes down to discipline and accountability. Double-check, triple-check, stay updated on changes, and use every available resource—from tools like Excel to the knowledge of your team.
Gained experience in the field of data collection for a talent agency, and like my previous jobs, also got promoted within a year of employment. dedicated and loyal to a fault, I managed a team of 25 people, spoke with clients, and led my team with great care.
Currently dipping my toes in freelance work gathering experiences in many a field, focusing on amazon store management, video editing, and content creation.
